Shipping Policy:
Freight Charges: Shipping costs are calculated per order and must be confirmed individually.
Domestic Shipments (China): Enjoy free delivery for all orders within China.
International Orders: Costs vary by destination and shipping method (express, air, or sea freight). Contact us for a customized quote.

International Shipping:
Express Door Delivery: DHL / FedEx / UPS / TNT (5–7 business days).
Air Freight: To your nearest airport (5–7 business days).
Sea Freight: To your designated port (4–8 weeks, varies by destination).

Self-Pickup (EXW Terms):
Orders under $20,000 USD: You may arrange pickup from our warehouse (EXW terms).
Orders over $20,000 USD: We also accept FCA or FOB terms upon request.

Payment Terms:
Samples: Accepted via Bank Transfer or PayPal
Bulk Orders: Bank Transfer only

Production & Shipping Timeline:

In-Stock Items: Shipped within 3 business days
Made-to-Order Items: 2-3 weeks production time
Large Quantity Orders: 4-8 weeks production time

Your Security & Privacy Are Our Priority
Shopping on our online store is completely safe. We take data protection seriously and implement multiple security measures to ensure your information remains confidential:

Why Your Data Is Secure With Us:
✅ SSL Encryption – All transactions are protected with 256-bit SSL encryption, keeping your personal and payment details safe.
✅ Secure Payment Gateways – We partner with trusted payment processors (PayPal, Stripe, etc.) that adhere to strict security standards.
✅ PCI Compliance – Our payment systems meet PCI DSS requirements for secure card transactions.
✅ Regular Security Updates – Our WordPress site is regularly updated with the latest security patches to prevent vulnerabilities.
✅ GDPR Compliance – We follow data protection regulations and never share your information with third parties without consent.

You can shop with confidence! For more details, visit our [Privacy Policy] or contact us directly.

Ordering Process
1. Sample Orders
Order directly through our online shop, or
Contact our sales team for assistance.

2. Bulk Orders
To ensure accuracy, please provide:
A confirmed Purchase Order (PO) including:
Detailed product specifications
Quantities
Shipping/delivery address
Preferred shipping method (express/air/sea)
Request for freight quote (if needed)

3. Order Confirmation
We will issue a Proforma Invoice (PI) to confirm:
Pricing
Payment terms
Production lead time

4. Production & Delivery
Production begins after PI approval/payment (if required)
We will notify you of the exact shipping date

Quality Control & Testing Procedures
1. Component-Level Testing
Touch Panels/LCD Panels/Driver Boards
Every unit undergoes full functional testing before shipment, including:
Touch accuracy/sensitivity verification
Display uniformity/color calibration
Driver board signal stability checks

2. Display Assembly Testing
All completed displays are subjected to:
12-24 Hour Burn-In Test
Continuous operation under simulated workload
Detection of early-life defects (dead pixels, backlight issues, etc.)
Final Inspection
Cosmetic review (bezels, glass, connectors)
Packaging integrity verification

3. Documentation
Test reports available upon request
Defect rate maintained below 0.5% (industry-leading standard)

Warranty Policy:
1. Standard Warranty
All complete machines come with a 1-year warranty covering manufacturing defects.
2. Extended Warranty Options
+1 Year Extension: 15% of machine value
+2 Year Extension: 30% of machine value
3. Lifetime Support for Loyal Customers
Priority service and free replacement parts for maintenance (excludes accidental damage).
4. Terms & Conditions
Warranty applies only to defects under normal operating conditions.
Proof of purchase and proper maintenance records required.

Contact us to discuss extended coverage or service needs.